Implementing your Answers Management Strategy

As AI-powered answer engines continue to transform how consumers find and engage with information, organizations must adapt their content strategies to remain competitive and ensure they have the information necessary to answer questions posed by existing and potential customers. In a previous article, I advocated for creating a VP of Answers role as a strategic […]

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Monitizing Site Search Queries for the new Answer Economy

I have been writing about how companies must embrace this new Answer and Recommendation environment called the Answer Economy, starting with designating a VP of Answers and implementing an Answer Management framework. One of the key steps of this process is for companies to spend time mining their on-site search query database to identify the

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Beyond Marketing: The Startup CEO’s Guide to Making SEO Everyone’s KPI

Last week, I participated in two calls initiated by startup investors after being introduced to them as an expert in the strategic use of Search Marketing. After a few minutes of discussing my thoughts on the strategic application of Search, both investors had their startup CEOs join the call to understand how I could help

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