Digital Value Creation: Turning Web Effectiveness Into Shareholder Growth

Why CMOs Must Think Like Investors—and Treat the Website as a Capital Asset, Not a Marketing Expense The Hidden Asset on Every Balance Sheet Most companies’ most visible business unit isn’t their retail store, sales team, or even their product. It’s their website. It’s where customers research, compare, evaluate, and often, decide to engage with […]

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From Visibility to Callability — Building Invocation Readiness

Why the Data Layer Comes First In the last article, “From Visibility to Callability,” we proved that invocation isn’t theory anymore — it’s happening right now.Platforms like Google, Shopify, Walmart, and OpenAI have already re-engineered around structured, callable data. The evidence is overwhelming: if your data can’t be called, your brand can’t compete. But evidence

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From GEO Coach to DEO to VP of Answers: The Leadership Path in the Answer Economy

In a forthcoming Substack article, “Who Is the GEO Coach?”, I describe that role as “a focused version of a Digital Effectiveness Officer — someone charged with making sure the ‘search slice’ of the digital engine is healthy, performant, and well-aligned.” That line deserves some unpacking. For many organizations, the GEO mandate may be the

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Your Website Is Leaking Money: 4 Hidden ROI Killers No One’s Monitoring

Every digital leader is under pressure to drive growth, improve efficiency, and maximize returns. Most invest heavily in martech, media, and content. But despite all of that effort, the results often plateau. You don’t see the expected lift. You can’t quite explain the gap. Here’s why: Most enterprise websites are leaking revenue—silently, invisibly, and continuously.

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The DEO in Private Equity and Brand Licensing: Operationalizing Performance at Scale

In both private equity-backed companies and brand licensing conglomerates, growth is the mandate. But too often, performance breaks down at the execution layer—not because the vision is flawed, but because the systems, teams, and tools aren’t aligned to deliver it. Enter the Digital Effectiveness Officer (DEO). In our first article on the DEO role, we

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Hiring the Digital Effectiveness Officer: What to Look For, Where They Fit, and How to Empower Them

The effectiveness of an integrated and collaborative approach also became one of the key realizations in my Epiphany Series—that the Strategists at Global Strategies and internal search teams I helped build at numerous Fortune 100 companies were effectively doing much of the DEO role for clients long before the title existed. Through embedded strategists and

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The Role of the Digital Effectiveness Officer: Why and Why Now

In an era where digital transformation has become table stakes, most companies have invested heavily in platforms, tools, and talent. But despite all the activity, results remain inconsistent. Channels fire, but conversions lag. Teams ship work, but nothing connects. Strategies are approved, but never fully realized. That’s because the most significant barrier to performance today

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From Metrics to Meaning: My Journey into Digital Effectiveness

What is digital effectiveness? It’s a question I didn’t fully understand until I had to answer it myself, under pressure. Fifteen years ago, a former colleague who had taken over web and digital at a Fortune 50 company reached out to me. He needed someone outside the internal politics—someone who could be trusted to evaluate

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